Card Controls and Alerts

Get peace of mind knowing you’re fully in control of your Ardent Visa® debit or credit cards. Our customizable, real-time card controls and alerts are integrated within eBanking, which makes it easy to manage your cards 24/7 using your smartphone, tablet or computer. Enroll your cards for free in seconds and you’ll be able to:

Temporarily turn cards off
Set spending limits
Auto-decline selected transaction types
Report cards as lost or stolen
Set travel notifications
Create email/text message spending alerts for different transaction types and more.

How to enroll in Card Controls/Alerts

Log into eBanking. Not using eBanking yet? Register for free here.
Select Card Controls/Alerts from the main menu.
Click on the image of the card you want to enroll.
Click the Enroll in Alerts and Controls button.
Accept the agreement to activate card controls.

Boom. Your card is enrolled. Now, you can click on your card to manage it or report a card lost/stolen under Card Management and set text message and email alerts or travel notifications under Communication.

Tips:

You can instantly turn the card on or off by toggling the Enable/disable card button near the card image. Disabling a card will prevent all new transactions, except those that are recurring, from processing.
Card Controls can only be used by the primary owner of the card.
Anyone enrolled in eBanking can use card controls once they have registered their card.

Need help enrolling or using card controls? Please message us from within eBanking.

FAQs

What is the difference between an alert and a control?

Alerts are a text message (sent from the number 66368) or email you will get letting you know when a purchase is made. You can set up alerts on all transactions or for specific amounts or merchants. After you set up an alert, you will only get a notification when a transaction is made within the selected criteria.

Controls are settings that allow your card to decline transactions that meet certain criteria. You can set up controls to decline transactions that are over certain monthly amounts, merchants, or out of the country. Keep in mind that the more controls you set up, the more declines you may see on valid transactions. If your transaction is declined because of a control you set up, you can always remove the control and try again.

Do I still need to notify you by phone or secure message when I am traveling with my card?

No. You are now able to easily submit travel notifications within Card Controls. You can add your travel dates and locations instantly on the card(s) you plan to use.

We suggest setting the notification on your card a few days prior to travel.

Is there a way to block a card I can’t find?

Near the image of your card, click on the box that says Enable/disable card. You will be prompted to report your card as lost or stolen or to temporary disable it. Temporarily disabling your card is an effective way to block a card that you cannot locate while you look for it. To have a replacement card issued, you will need to report the card lost or stolen.

Please be aware if you get a new card, you will need to re-enroll it into card controls.

After blocking my card, why do I see a new card number?

After being notified that your card is lost, we will send out a new card for you. You may see the card in eBanking before you receive it in the mail. Though you can see some of your card details, there is not enough information for you to use that card, but know that the physical card is on its way to you.

What cards can I manage?

You will have visibility into all the cards linked to your accounts. However, you will not see joint owner's cards with your login. They will have to login to eBanking to enroll or manage their cards.

If you do not see a card that you were expecting to see, please message us.

Why does the card I see in Card Controls/Alerts have a different expiration date than the one I am using?

If the expiration date is different in Card Controls than the card you have in hand, you have not activated a new card that was sent to you. You should always use the most recent card issued to you, even if the card in hand is still valid.

Note: In the summer and fall of 2023, Ardent re-issued cards with the new tap-to-pay feature. Please activate the most recent card you received. If you did not receive your reissued card, please message us in eBanking.