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Have you met Ardi?
Our 24/7 chatbot is always ready to answer your Ardent questions
Nice to meet you, I’m Ardi!
My job is to answer your Ardent banking questions around the clock. I’m an AI-powered digital assistant that can provide you instant answers. If I don’t know the answer, I can connect you to a human representative who does.
To start chatting with me, click the Let’s Chat button that appears on the Ardent website or in eBanking. 
How I can help you
I try to help troubleshoot account issues, answer product questions and make sure you can find all the information you need on our website. Here’s some of the topics I can assist with:
- General product questions
- Branch locations and service hours
- Account and transaction management
- Website navigation
If you are unsatisfied with an answer, try rephrasing your question first. If I’m still having trouble, ask to speak to a human representative.
Chat within eBanking
You can even chat with me securely while logged into eBanking. I can provide personalized assistance with services including:
- Checking account balances
- Transfers between Ardent accounts
- Paying an Ardent loan
Plus, I’m always learning new skills to add to my resume that will make me even more helpful!
FAQs
Nope. Ardi is the only member of the Ardent team that works 24/7, but that’s because she is a chatbot and not a human.
Ardi is great at answering frequently asked questions, providing answers to general account questions and routing you to the correct representative or webpage.
Start by rephrasing your question. If Ardi’s next answer isn’t helpful, she will try to connect you to a human.
Human representatives are available to chat during the following hours:
- Monday-Friday 9AM-7PM
- Saturday 9AM-3PM
If you connect with Ardi first, you can ask to speak with a human during these hours.
Give Ardi a performance review so we know what to train her on next!
After you end your chat, a short Member Feedback survey will appear before you close the chat bubble. Tell us about your issue, where Ardi fell short and how she can improve—we’ll start getting her up to speed!
You can chat with Ardi just like you do with anyone else. That said, she responds best to shorter, direct questions and requests, such as:
- What are your current loan rates?
- How do I open a checking account?
- Where is the nearest ATM?
- I’d like to change my password.
She’s not keeping a running tally. You can ask Ardi for assistance with as many Ardent-related questions as you’d like.